Privacy Policy

Last updated: 07/26/2025

Introduction

GrapplApp (“we”, “us”, or “our”) is a martial arts booking and training management platform. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and related services.

Information We Collect

1. Personal Information

  • Account Information: Name, email address, password, authentication provider (Google, Apple, etc.), and profile photo.
  • Role and Profile Data: Customer or provider role, business information, belt ranks, preferences, and other profile details.
  • Booking and Activity Data: Session bookings, booking history, reviews, ratings, and favorites.

2. Usage and Device Information

  • Device Data: Device type, operating system, unique device identifiers, and app version.
  • Log Data: System activity, error logs, and usage statistics.
  • Analytics: User behavior and engagement data collected via Firebase Analytics.

3. Location Information

  • Geolocation: With your permission, we collect location data to enable features such as nearby training location search and open mat discovery.
  • For images you upload, please make sure to strip location stored in them. We make every effort to protect users and this one step is one that you can take that protects you from location exposure.

4. Media and Files

  • Uploads: Profile photos, business images, and other media files you choose to upload.

How We Use Your Information

  • To provide, operate, and maintain the app and its features
  • To manage user authentication and profiles
  • To facilitate bookings, scheduling, and provider-customer interactions
  • To send notifications and reminders (with your consent)
  • To improve app performance, security, and user experience
  • To analyze usage and trends for product development
  • To comply with legal obligations and enforce our terms

How We Share Your Information

  • Service Providers: We use Firebase (Google) for authentication, database, storage, analytics, and notifications. Your data may be processed and stored on Google Cloud infrastructure.
  • Other Users: Profile and booking information may be visible to other users as required for app functionality (e.g., providers see booking requests, users see provider profiles).
  • Legal Compliance: We may disclose information if required by law or to protect rights, property, or safety.

Data Security

We implement industry-standard security measures, including:

  • Secure authentication and encrypted data transmission (HTTPS)
  • Role-based access controls and Firestore security rules
  • Secure storage of sensitive data using Flutter Secure Storage and Google Cloud Storage.
  • Regular monitoring and logging of system activity

Data Retention

We retain your information as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.

Your Rights and Choices

  • Access and Update: You can access and update your profile information in the app.
  • Delete Account: You may request account deletion via the app or by contacting support.
  • Location Permissions: You can enable or disable location access in your device settings.
  • Notifications: You can manage notification preferences in the app or device settings.

Children’s Privacy

GrapplApp is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us for removal.

International Data Transfers

Your information may be processed and stored in countries outside your own, including the United States, where our service providers (Google/Firebase) operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted in the app and on our website. Your continued use of the app constitutes acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at: support@grapplapp.io